Reservation Policies

When you make your reservation(s) with us, please be aware of the policies we have. We want your experience to be as wonderful as possible, with no unexpected surprises. If any policy is unclear to you, please do not hesitate to call us!

Check-in:

• • Check-in time is between 4-6:00 PM. If you will be later than 6:00, please call in advance.
  • Please do not arrive after 8:00 PM [sundown] as you will disturb other guests.
  • Please make sure and bring the directions we sent to you so you know exactly how to get to Willowtail and to your specific cabin.
  • Your cabin will be thoroughly cleaned and sanitized before your arrival.  
  • We will not check you in personally when you arrive.  Your cabin door will be unlocked and the key left inside. Call us when you are settled with any questions.

Standard Policies:

• A minimum 3 night stay is required without an additional fee.
• Payment is required in full at time of reservation for 3 nights or less.
• A deposit of at least one-half the total amount is due when a reservation is made for 5 nights or more. The remainder is due 30 days prior to your stay.
• An additional charge of $15 per person per night for more than double occupancy.
• We accept Visa, MasterCard, and Discover.
• There are no refunds, but we will do our best to reschedule you within two years of your original date. Cancellation must be made 48 hours before your check-in (4 pm).
• Guests are responsible for payment of dates agreed upon regardless of actual arrival or departure dates.
• Check-out is 11am.
• No smoking anywhere on the property.
• No fires allowed on the property.
• We cannot accept pets.